Customer Satisfaction Results

We believe in order to support our clients, help them grow and build their businesses we are more effective as a team. That's why we invest and conduct customer surveys.

Only by listening hard are we able to improve our products, our services and our processes, to ensure we can deliver the best possible customer experience to you.

Your comments have helped us to improve and this year the number of customers that were very satisfied with our service has increased by 10% . Thank you to those that took part. Here are some of the improvements you have helped make:

1. Adding value where customers need. The DM300 franking machine is now installed by an engineer. This product was originally in our self-service range of products however you reported back that you wanted additional hands on help to get you started. As a result, we now offer this under our standard installation process which will give the extra support that was requested.

2. You told us that ordering your Advertising Slogans for your franking machine was a painful experience, with too much paperwork to complete. We agreed and have now streamlined this process so that you can design and order your ad slogans quickly and simply online, no more paperwork just click
onto www.pitneybowes.ie/adslogans to order yours.

3. Getting you the right part for your equipment, quickly. We have adapted our service supply chain processes to make sure that all service orders for parts that are placed by 5.30pm are shipped the same day, keeping your equipment downtime to a minimum.

How to have your say?



Whilst we are constantly looking to enhance our services, there is always room for improvement. So if you receive one of our customer surveys via email, please return it with your comments.

We value and use your feedback.

If you would like to have your say today you can send this to:
 

Gina Newson.
Customer Experience Manager.
email: gina.newson@pb.com
Tel: +44 (0)1279 753415